The "Qualité TourismeTM" brand in a nutshell
The French government has created the "Qualité TourismeTM" brand to ensure that you are always well received, and toimprove the quality of tourist services in France.
Quality ofwelcome and services, professionalism and the promotion of local resourcesare among the essential values of the mark.
Professionals who display the Qualité TourismeTMmark are committed to offering you :
- a personalized welcome;
- clear, precise information
- competent, attentive staff;
- a comfortable, impeccably cleanenvironment;
- local tourist information tailored to your needs.
To obtain the Qualité TourismeTM mark, the service provider must successfully follow a quality approach that complies with the Engagements Nationaux de Qualité (National Quality Commitments ), which represent the essential requirements for your satisfaction.
Professionals who have been awarded the Qualité TourismeTM mark are attentive to your needs, thanks to thesystematic analysis of satisfaction surveys and complaints. Their services are regularly subject to unannounced, independent checks.
These procedures enable our professionals to continuouslyimprove their services to ensure your satisfaction.
The mark is awarded for a period of 5 years.
Who is eligible for the "Qualité Tourismetm " label?
This mark selects and federates under a single symbol the quality initiatives undertaken to ensure your satisfaction in :
- hotels,
- tourist residences,
- vacation villages,
- campsites,
- restaurants,
- cafés and brasseries,
- seasonal rental agencies,
- tourist offices,
- tourist attractions
- and outdoor activities.
The aim is to provide you with a sign of recognition that will enable you to choose establishments offering quality services with complete confidence.
Verification audits are the responsibility of the service provider.
Who is eligible for the "Qualité Tourismetm" mark?
Any public.
For further information: https: //www.entreprises.gouv.fr/qualite-tourisme/la-marque-d-etat-qualite-tourismetm
Intercommunal "Qualité Tourismetm" service providers
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