Your intercommunal tourist office, which belongs to the Offices de Tourisme de France network, has been classified as category Isaccording toa national reference system since 2017.
AsQuality is an integral part of our intercommunal tourist office, we felt it was our duty to enter into a qualifying process byaiming to obtain the Marque d'Etat Qualité Tourisme.
Our quality policy:
Fulfilling our commitments.
SATISFY all our customers.
WORK with committed socio-professionals and partners.
DEFEND the values of the Mediterranean Porte des Maures region.
BUILD & EVALUATE our strategic policy.
BE a recognized and exemplary tourist office.
The Qualité Tourisme TM mark : a guarantee of quality for visitors:
In order to always welcome you better and improve the quality of tourism services in France, the State has created the Qualité Tourisme™ brand.
The Qualité Tourisme™ mark is the only state mark awarded to tourism professionals for the quality of their welcome and services.
YOUR TOURIST OFFICE GUARANTEES :
- A warm welcome
- Attentive staff
- Mastery of foreign languages
- Personalized services
- Clear, precise information
- Cleanliness and comfort
- Discovery of a destination
- Your opinion taken into account
Our commitments
For all our customers:
- An accessible, warm and connected reception area.
- Up-to-date, qualified and varied tourist information.
- Informed, appropriate advice provided by a team of destination experts in at least 2 foreign languages.
- Editions and tools to enhance the relevance of the mediation.
- Personalized offers and services.
- Advice and free wifi access at the reception of our 4 tourist offices.
- Complaints handling and satisfaction measurement.
For tourism professionals:
- Enhance and promote the region and its players.
- Marketing of tourism products.
- Formalize professional relationships.
- Networking, information and year-round coordination.
- Qualifying the offer and supporting the professionalization of players.
For the salaried team :
- Sharing collectively-defined values.
- Responsive, effective communication and information.
- A pragmatic and rewarding internal organization.
- Training adapted to needs.
- Application of the labor code and the collective agreement for tourism
- organizations.
- Provision of the resources needed to achieve our missions and objectives.
Contact us:
If you are a professional interested in a quality approach, please contact :
Mélodie HONORAT, Labels and Quality Manager
Intercommunal Tourist Office
Cuers, Collobrières, Pierrefeu du Var, La Londe les Maures
Tel.06 72 74 91 15
