AMUSEZ-VOUS - TERMS AND CONDITIONS OF SALE
AMUSEZ-VOUS" PRODUCTS ARE ON SALE EXCLUSIVELY AT THE TOURIST OFFICE (OT). No purchase under these conditions may be made directly from the service providers.
Amusez-vous prices = prices negotiated by the tourist offices. Provider prices may vary upwards or downwards. The tourist office cannot be held responsible for any fluctuations.
These terms and conditions apply exclusively to the sale of tickets for AMV activities and ticket sales at Tourist Office sales outlets. The tourist information offices act as intermediaries on behalf of the organizers/ticket suppliers.
Article 1 - Any activity purchased for a minor child must be authorized by the child's legal guardian. This certificate must be given to the person in charge of the activity.
Article 2 - Purchase of services including wine tasting: alcohol abuse is dangerous for your health, and should be consumed in moderation.
Article 3 - Cancellation of the activity by the tourist office: if the customer is unable to postpone the activity, a full refund will be made. In the event of forest closures and depending on weather conditions, certain activities may be cancelled.
Article 4 - Cancellation or no-show by the customer: no postponement or refund will be made, except in the case of force majeure, with the obligation to provide a supporting document (medical certificate, etc.) within 48 hours of the date of the activity.
Article 5 - Prices and number of seats. 5.1 The prices shown on the "exchange voucher" are in euros, all taxes included, and the total price is the price paid by the customer. The exchange voucher cannot be modified without the agreement of the organizer. A ticket may not be resold at a higher price than that shown on the "exchange voucher". 5.2 Different types of fares may be offered depending on the promotional offers defined in advance. For the AMV operation, the advantages offered only apply when booked through one of the TO sales outlets.
5.3 For AMV activities, certain services require a minimum and/or maximum number of participants, which may be indicated at the time of booking. 5.4 All orders are payable in euros. 5.5 AMV activities remain the property of the organizer until full and final payment has been received by the TOs.
Article 6 - Availability. Ticket reservations are made in real time. AMV activities sometimes need to be booked in advance at the Tourism Offices. Depending on the activity, the tourist advisor will telephone the activity provider to check availability and confirm the booking with the customer. For some activities, the customer must arrive before the appointment time. The tour operator will inform the customer of the time of the activity, the meeting point and the equipment required.
Article 7 - Personal data. Information and data concerning you are necessary for the management of your order and the follow-up of your reservations. They enable us to contact you in the event of cancellation or modification of your reservation. Within the framework of the organization of the service and your order, the data is communicated to the service providers on whose behalf we intervene. Your personal data will not be kept thereafter. In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to information concerning you, which may be exercised in the OT by indicating your contact details and your purchase reference.
Article 8 - Obtaining tickets. 8.1 Exchange voucher. The Tourist Offices will give you a voucher or ticket when you make your reservation. For AMV activities: vouchers are valid as proof of purchase and give you access to the activity you have booked. Depending on the activity, these vouchers may be accepted as boarding or entry tickets before the start of the activity. 8.2 Security. Our vouchers carry a unique ticket number. Ticket validity is checked and recorded on arrival. It is impossible to be admitted several times with the same individual or collective ticket. Ticket reproduction and counterfeiting are prohibited. Keep your ticket in a safe place. Use only official sales channels to buy your ticket.
Never accept a ticket offered to you by a stranger, as it could be a copy that will be refused by the organizer. You may be asked to produce valid photo identification at the entrance, which must match the name on the ticket if it is a registered ticket. 8.3 The tour operator declines all responsibility for any anomalies that may occur during the booking process, provided they have not caused them intentionally or through negligence. In the event of loss, theft or illicit use of the voucher, the customer will not be issued with a duplicate ticket or voucher.
Article 9 - Refund, use. 9.1 Refunds. If a refund is accepted in one of the cases mentioned in articles 3 and 4, it will only be made to the original purchaser against return of the ticket or voucher. In all cases, no costs of any kind whatsoever will be reimbursed or compensated. 9.2 In the event of cancellation or modification of the date, time or location of a service for which you have reserved tickets, you agree that the tour operators or organizers may use the contact details you provided at the time of booking to keep you informed of the next steps to be taken.
Article 10 - Liability and disputes. The Tourist Offices cannot be held responsible in the event of modification or cancellation of the service due to bad weather, force majeure, strikes, demonstrations or cancellation by the service provider. For AMV activities: all complaints must be sent by registered mail within 8 days of the date of the activity. Any dispute mentioned after this deadline will no longer be taken into consideration. The Tourism Offices and the service providers undertake to provide a rapid response to any disputes that may arise after examining the file.
Article 11 - Jurisdiction clauses. All disputes will be subject to French law, and the competent court will be the one located in the jurisdiction of Toulon.